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Portland General Electric Co. believes the confidentiality of customer information is extremely important.
We value our customer relationships and recognize that when you provide personal information, you trust us to protect your privacy. For that reason, we have adopted this policy governing the use of information gathered on our Web site.
What personal information do we collect?
As a visitor to this Web site, your identity will remain anonymous unless you register for online account services, enter a sweepstakes or enroll in a program. In such cases you will be notified that personal information, such as your name, address, phone number and e-mail address, is required. We may use this information, along with third party sources, to provide information based on your preferences. We may tie personally identifiable information to your profile to improve the Web site content available to you and to provide e-mail messages suited to your needs and interests. See “Other e-mail communications” below for opt-out instructions.
If you are starting a new electric service account, we will ask for additional personal information for credit verification and security purposes only. This information will be used to provide a requested service, to facilitate purchases and to provide you with an online newsletter.
If you choose to use our service to share pages on our site with a friend, we will ask you to provide your friend’s e-mail address. We will automatically send a one-time e-mail to your friend with the requested information. PGE does not store this information.
PGE will not sell or rent the information collected at this site to any party or share it in ways different from those disclosed in this statement.
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How can you update the online services information you have provided?
You can make changes to your online account information by visiting our Manage Your Business Accounts section.
If you no longer wish to access your account online, you can cancel your online membership by following the instructions located under Cancel Your Online Services.
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Communications from the site
Online account e-mails: New customers who prefer to receive communications from PGE by e-mail receive a welcome e-mail.
We send registered customers e-mails related to their PGE electric service and their online account. These may include welcome messages, online transaction confirmations, changes in PGE prices or services and messages required by the Oregon Public Utility Commission. Generally, customers may not opt-out of these communications. If you do not wish to receive them, you have the option to deactivate your account.
Other e-mail communications: By registering for a PGE online account, you agree to receive the following types of e-mail communications: a monthly newsletter, alerts, surveys and occasional promotions such as energy savings offers. You may opt-out of specific types of e-mail communications at any time using the link provided in each e-mail: “Unsubscribe | Manage/update your e-mail preferences?”
Participants in PGE programs and sweepstakes may receive occasional e-mail communications about them. You may opt-out of these communications at any time using the link provided in each e-mail: “Unsubscribe | Manage/update your e-mail preferences?”
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How do we use cookies?
A cookie is a small text file stored on your computer by a Web site to give you a unique ID. A cookie generated by our site contains no information about you. It only contains a numeric ID and is not linked to personally identifiable information. PGE uses cookies to:
- Indicate whether you are signed in as a registered user of the Web site.
- Enhance your privacy and security while doing business with PGE. If you step away from your computer or don’t sign out, you will be signed out automatically after 10 idle minutes.
- Ensure your Web experience will not be disrupted if a load-balancing server is down or busy.
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Release of information
PGE has agreements with other local utility companies to share customer information for credit purposes only. We have established security procedures to ensure that information is being shared only with authorized utility representatives.
Occasionally, we may hire third parties to act on our behalf for activities such as market research surveys, billing, technical support or contest entry processing. These parties will not be permitted to use personally identifiable information except for the purpose of providing their specific services, and they are not permitted to disclose, transfer or sell personally identifiable information.
Other than the ways mentioned above, we will not release personally identifiable information to third parties without permission from the customer, unless we are required to do so by law or we in good faith believe such action is necessary to (1) comply with the law or legal process, (2) protect and defend our rights or property, (3) protect against misuse or unauthorized use of our Web site or (4) protect the personal safety or property of our customers or the public.
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Security
We understand that online security is very important to our customers. Our Web site uses a variety of Web protection products including, but not limited to firewalls, digital certificates, authentication procedures, intrusion detection and Secure Socket Layer (SSL) encryption technology.
As an added security measure, we encourage you to sign out of the interactive portion of our Web site when you have finished your session. You will automatically be logged off an interactive session after 10 minutes of inactivity.
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Contact information?
We welcome your questions and comments regarding this policy. Contact Customer Service or call 800-822-1077. The address for PGE headquarters is 121 SW Salmon St., Portland, OR 97204.
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Notification of changes
This privacy policy was effective as of Jan. 10, 2003, and last updated May 21, 2009. Due to the rapidly evolving technologies on the Internet, this policy may be updated. All revisions will be posted to this site. If, in the unlikely event we are going to use users’ personally identifiable information in a manner substantially different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days before the new use takes effect.
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