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Portland General Electric Co. believes the confidentiality of customer information is extremely important.
We value our customer relationships and recognize that when you provide personal information, you trust us to protect your privacy. For that reason, we have adopted this policy governing the use of information gathered on our Web site.
What personal information do we collect?
As a visitor to this Web site, your identity will remain anonymous unless you
register to access certain products or services, such as the online account
services. In such cases, you will be notified that personal information, such as your name, address, phone number and e-mail address, is required. If you are starting a
new electric service account, we will ask for additional personal information
for credit verification and security purposes only. This information will be
used to provide a requested service, to facilitate purchases or to provide you
with an online newsletter. You may choose at any time not to receive e-mail
from us.
Portland General Electric Co. will not sell or rent the information collected at this site to any party or share it in ways different from those disclosed in this statement.
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Communications from the site
Online services: We send service-related communications when you transact business on our site, such as paying your electricity bill or ordering a product or service. Users cannot "opt out" of these communications, although you may cancel your online services at any time by following the instructions located under Cancel Your Online Services
Newsletter: On PortlandGeneral.biz, you can subscribe to Power Report e-mail newsletter. You can unsubscribe at any time by following the link in each edition to “remove your e-mail address”" from Portland General Electric’s e-mail list.
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How can you update the online services information you have provided?
You can make changes to your online account information by visiting the Online Services section of the site.
If you no longer wish to access your account online, you can cancel your online membership by following the instructions located under Cancel Your Online Services.
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How do we use cookies?
A cookie is a small text file stored on the visitor’s hard drive. We use
cookies for the following reasons:
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To indicate whether you are signed in as a registered user of the Web site.
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To enhance your privacy and security while doing business with PGE. If you step
away from your computer or don't sign out, you will be signed out automatically
after 10 idle minutes.
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To ensure your Web experience will not be disrupted if a load-balancing server
is down or busy.
Our cookies will expire 10 to 20 minutes after the visitor leaves the PGE Web
site. The cookie file remains on the hard drive and will be renewed upon
subsequent visits, but no information in the file will be reused, matched or
associated with any other information.
In addition, PGE uses pixels, or transparent GIF files, on selected pages on our
Web site. The GIF files allow us, through a third-party service, to recognize a
unique cookie on your hard drive that tracks traffic patterns and enrollment
success rates. No personally identifiable information, such as your name,
address, telephone number or e-mail address, is gathered or shared through this
process. We do not share the anonymous information gathered through this
technology with third parties other than companies assisting us in improving
our Web site or programs. If you use Internet Explorer version 6.0, you may be
notified that this technology is in use on our site.
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Release of information
Portland General Electric Co. has agreements with other local utility companies
to share customer information for credit purposes only. We have established
security procedures to ensure that information is being shared only with
authorized utility representatives.
Occasionally, we may hire third parties to act on our behalf for activities
such as market research surveys, billing, technical support or contest entry
processing. These parties will have access to information required for the
project. We expect these parties to comply with this privacy policy; however,
we will not be held liable if they do not.
Other than the ways mentioned above, we will not release personally identifiable
information to third parties without permission from the customer, unless we
are required to do so by law or we in good faith believe such action is
necessary to (1) comply with the law or legal process, (2) protect and defend
our rights or property, (3) protect against misuse or unauthorized use of our
Web site or (4) protect the personal safety or property of our customers or the
public.
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Links
Portland General Electric Co. provides links to other Web sites as a
convenience. We are not responsible for the privacy practices of other Web
sites. We encourage you to be aware when you leave our site and to read the
privacy statements of Web sites that collect personal information. This policy
applies solely to information collected on the Portland General Electric Co.
Web site.
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Security
We understand that online security is very important to our customers. Our Web
site uses a variety of Web protection products including, but not limited to
firewalls, digital certificates, authentication procedures, intrusion detection
and Secure Socket Layer (SSL) encryption technology.
For information regarding online home energy analysis, please refer to the
Release of Information section above.
As an added security measure, we encourage you to sign out of the interactive
portion of our Web site when you have finished your session. You will
automatically be logged off an interactive session after 10 minutes of
inactivity.
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Notification of changes
Due to the rapidly evolving technologies on the Internet, this policy may be
updated. All revisions will be posted to this site.
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Questions?
We welcome your questions and comments regarding this policy.
E-mail Customer Service or call 800-542-8818.
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